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General Information

Useful Information

  • The Underwater Observatory can cater for a maximum of 48 people per tour.
  • The Jetty Train has a limit of 50 passengers per trip.
  • The Jetty Train is able to accommodate one wheelchair per trip.
  • Bookings are essential.
  • Tours of the Underwater Observatory, including a return Jetty Train ride, depart the Interpretive Centre on the hour.
  • Admission to the Underwater Observatory is only possible by participating in a tour.
  • To enhance our visitor’s experience, translation sheets for tours in the following languages are available from the Interpretive Centre or Underwater Observatory: Chinese, Japanese, Indonesian, French & German.
  • All visitors should be cognisant of the jetty’s condition with regard to dress and physical requirements.
  • Busselton Jetty accepts no liability for any loss, damage or injury arising from a visit or while on the premises.
  • It is a condition of entry that visitors observe all warning signs, off limit areas and City by-laws pertaining to the use of the jetty.

Booking Information

  • Bookings are essential for the Underwater Observatory and Jetty Train.
  • Bookings can be made over the phone or at the Interpretive Centre.
  • Payment must be made at time of booking.
  • Apyment methods include cash, EFTPOS, Matercard and Visa.
  • If your group requires special needs (wheelchair access on train, lift etc) please inform staff at time of booking.

Tour Information

  • The Jetty Train departs the Interpretive Centre on the hour.
  • The Underwater Observatory and Jetty Train tour ticket includes all day access to the jetty.
  • There are six flights of ten stairs within the Underwater Observatory .
  • A lift within the Underwater Observatory allows disabled access.
  • Unfortunately the Underwater Observatory and Jetty Train are unable to cater for prams.
  • During your tour prams may be chained to the jetty structure for a $10 deposit. Please see the Interpretive Centre staff for further information.

Cancellations

  • The Busselton Jetty Environment and Conservation Association (BJECA) reserves the right to cancel any tour with or without notice as deemed necessary due to adverse weather conditions.
  • BJECA reserves the right to cancel any tour with or without notice as deemed necessary for the well-being and safety of its patrons & staff.
  • In such circumstances whereby BJECA is required to cancel a tour, a change of tour time or a refund will be offered as required.
  • There is no charge for cancellations made 24 hours or more prior to the scheduled tour departure time.
  • BJECA will not refund cancellations made less than 24 hours prior to the scheduled tour departure time.