Useful Information
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Useful Information

Useful Information

  • We are an Autism Aware Organisation – click here for more details. 
  • Access to the final 150 metres of the jetty is only possible during the Underwater Observatory and Jetty Train operating hours. 
  • Lockers are available for hire from the Underwater Observatory (1.7 kilometres along the jetty). 
  • All visitors should be cognisant of the jetty’s condition with regard to dress and physical requirements.
  • Busselton Jetty accepts no liability for any loss, damage or injury arising from a visit or while on the premises.
  • It is a condition of entry that visitors observe all warning signs, off limit areas and City by-laws pertaining to the use of the jetty.

Booking and Payment Information

  • Bookings are essential for the Underwater Observatory and Jetty Train.
  • Bookings can be made online, over the phone or at the Interpretive Centre.
  • Payment must be made at time of booking.
  • Payment methods include cash, EFTPOS, Mastercard and Visa.
  • In person or phone bookings for the Jetty Train or Underwater Observatory made with a credit or debit card incur a 0.5% surcharge.
  • Retail purchases made with a credit card incur up to 1.3% surcharge.
  • A Public Holiday 10% surcharge applies to Underwater Observatory and Train Tickets. We have kept the surcharge to a minimum but this was a financial decision Busselton Jetty Incorporated had to make during Covid to assist us to keep our doors  open to the public during the holidays.
  • A 10% Australian Seniors Card discount is available for Underwater Observatory Tours only.
  • If your group requires special needs (wheelchair access on train, lift etc) please inform staff at time of booking.

Tour and Train Information

  • Bookings are essential.
  • The Jetty Train departs the Interpretive Centre on the hour.
  • Tours of the Underwater Observatory, including a return Jetty Train ride, depart the Interpretive Centre on the hour.
  • Admission to the Underwater Observatory is only possible by participating in a tour.
  • The Underwater Observatory can cater for a maximum of 44 people per tour (subject to change, to adhere to Covid regulations).
  • The Jetty Train has a limit of 90 passengers per trip.
  • The Jetty Train is able to accommodate wheelchairs and walkers.
  • A lift within the Underwater Observatory allows disabled access.
  • To enhance our visitor’s experience, translation sheets are available from the Interpretive Centre or Underwater Observatory: Chinese, Japanese, Indonesian, French, German, Dutch, Italian, Korean and Polish.
  • The Underwater Observatory and Jetty Train tour ticket includes all day access to the Jetty.
  • There are six flights of ten stairs within the Underwater Observatory .
  • Children under the age of 15 must be with an adult during all tours and train journeys;
  • Unfortunately the Underwater Observatory and Jetty Train are unable to cater for prams.
  • During your tour prams may be chained to the Jetty structure for a $10 deposit. Please see the Interpretive Centre staff for further information.

Gift Voucher Terms & Conditions

  • Gift Vouchers have a 12-month expiry date if purchased prior to October 30, 2019;
  • Gift Vouchers have a 36 month expiry date if purchased from November 1; 2019;
  • Gift Vouchers will not be replaced if lost or stolen;
  • Must be presented to redeem;
  • Are non-refundable and not redeemable for cash;
  • Gift Cards are redeemable for both retail and tour purchases; 
  • Gift Vouchers (paper) are redeemable for tour and train tickets only. 

Cancellations

  • Busselton Jetty Inc (BJI) reserves the right to cancel any tour with or without notice as deemed necessary due to adverse weather conditions.
  • BJI reserves the right to cancel any tour with or without notice as deemed necessary for the well-being and safety of its patrons & staff.
  • In such circumstances whereby BJI is required to cancel a tour, a change of tour time or a refund will be offered as required.
  • There is no charge for cancellations made 24 hours or more prior to the scheduled tour departure time.
  • BJI will not refund cancellations made less than 24 hours prior to the scheduled tour departure time.
  • BJI will not refund if you are a no show or miss your purchased Train/Tour time.

Privacy Policy

To see our Privacy Policy click here.