Visitor Information

General Information

Access to the final 150 metres of the jetty is only possible during the Underwater Observatory and Jetty Train operating hours.

Lockers are available for hire from the Underwater Observatory (1.7 kilometres along the jetty).

The Underwater Observatory can cater for a maximum of 44 people per tour.

The Jetty Train has a limit of 90 passengers per trip.
The Jetty Train is able to accommodate wheelchairs and walkers.

Bookings are essential.

Tours of the Underwater Observatory, including a return Jetty Train ride, depart the Interpretive Centre on the hour.

Admission to the Underwater Observatory is only possible by participating in a tour.

Admission to the Underwater Observatory is only possible by participating in a tour.

To enhance our visitor’s experience, translation sheets are available from the Interpretive Centre or Underwater Observatory: Chinese, Japanese, Indonesian, French, German, Dutch, Italian, Korean and Polish.

All visitors should be cognisant of the jetty’s condition with regard to dress and physical requirements.

Busselton Jetty accepts no liability for any loss, damage or injury arising from a visit or while on the premises.

It is a condition of entry that visitors observe all warning signs, off limit areas and City by-laws pertaining to the use of the jetty.

Bookings are essential for the Underwater Observatory and Jetty Train.

Bookings can be made over the phone or at the Interpretive Centre.

Payment must be made at time of booking.

Payment methods include cash, EFTPOS, Matercard and Visa.

If your group requires special needs (wheelchair access on train, lift etc) please inform staff at time of booking.

The Jetty Train departs the Interpretive Centre on the hour.

The Underwater Observatory and Jetty Train tour ticket includes all day access to the Jetty.

There are six flights of ten stairs within the Underwater Observatory .

A lift within the Underwater Observatory allows disabled access.

Unfortunately the Underwater Observatory and Jetty Train are unable to cater for prams.

During your tour prams may be chained to the Jetty structure for a $10 deposit. Please see the Interpretive Centre staff for further information.

Gift Cards:
Have a 12-month expiry date if purchased prior to October 30, 2019;

Have a 36 month expiry date if purchased from November 1; 2020;

Are redeemable for retail purchases at the Interpretive Centre or Underwater Observatory only;

Will not be replaced if lost or stolen;

Must be presented to redeem;
Are non-refundable and not redeemable for cash.

Cancellations

  • Busselton Jetty Inc (BJI) reserves the right to cancel any tour with or without notice as deemed necessary due to adverse weather, wind or ocean conditions.
  • BJI reserves the right to cancel any tour with or without notice as deemed necessary for the well-being and safety of its patrons & staff.
  • If BJI cancels a train/tour, patrons will be offered:
      • change of time/date, or;
      • credit voucher (valid for 3 years)*
  • * Refunds will be given where people are unable to change or revisit within 2 years.
  • Cancellations, made by the ticket purchaser, 24 hours or more prior to the scheduled train/tour departure time will be offered:
      • change of time/date, or;
      • credit voucher (valid for 3 years)
      • refund
  • Cancellations, made by the ticket purchaser,  between 3 and 24 hours prior to the scheduled train/tour departure time, will be offered:
      • change of time/date, or;
      • credit voucher (valid for 3 years)
  • Should you be unable to attend your train/tour due to Government Mandated Covid-19 Restrictions, you MUST contact our office prior to the booked train/tour departure time to inform us. In this situation, we will offer:
      • change of time/date,
      • refund or;
      • credit voucher (valid for 3 years)
  • BJI will not refund, reschedule or offer credit if you are a no show, cancel with less than 3 hours notice prior to the train/tour departure time or miss your purchased train/tour time.
  • If BJI deems the weather and/or ocean conditions to be safe/appropriate, we will not refund, reschedule or offer credit should the conditions not be to your liking.
  • Exceptions to the above policy are at the discretion of Busselton Jetty Inc.

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