Terms & Conditions

General Conditions of Entry

  • Retain your ticket as proof of purchase. Your ticket is only valid for the date selected at the time of purchase.
  • In the event of an emergency or adverse weather, follow the direction of BJI staff or emergency personnel. Exit the Jetty immediately or move the nearest building if lightning occurs.
  • All visitors should be cognisant of the jetty’s condition with regard to dress and physical requirements. Appropriate footwear must always be worn. We recommend enclosed footwear.
  • Busselton Jetty accepts no liability for any loss, damage or injury arising from a visit or while on the Jetty.
  • Visitors must observe all warning signs, off limit areas, City by-laws and other general laws pertaining to the use of the jetty and expected standards of behaviour.
  • BJI reserves the right to change, cancel or reschedule its tours or operations at any time without notice.

COVID – 19

  • You are required to register via Safe WA upon arrival to the Interpretive Centre, Jetty Train, Underwater Observatory and Events and apply hand sanitiser at all Jetty locations.
  • Busselton Jetty Inc. will enforce and comply with any public health orders, directions, mandates, quarantine and lockdowns. Please ensure you adhere to all public health orders, directions, mandates, quarantine and lockdowns in place at the time of your visit.
  • If you are exhibiting flu like symptoms, including fever, cough, sore throat, please do not visit Busselton Jetty.

Useful Information

  • We are an Autism Aware Organisation – click here for more details. 
  • Access to the final 150 metres of the jetty is only possible during the Underwater Observatory and Jetty Train operating hours. 
  • Lockers are available for hire from the Underwater Observatory (1.7 kilometres along the jetty). 
  • For assistance while on the Jetty, contact 9754 0900 during operating hours and 9781 0444 for after hours assistance from the City of Busselton Rangers
  • Toilets are located at the Interpretive Centre and the Underwater Observatory.

Booking and Payment Information

  • Walk ticket refunds will only be given at the discretion of BJI and in limited circumstances such as adverse weather or if you upgrade your walk ticket to a train or observatory tour.
  • Bookings are essential for the Underwater Observatory and Jetty Train.
  • Bookings can be made online, over the phone or at the Interpretive Centre. Online bookings are charged an administrative fee by the Booking Software Platform.
  • Payment must be made at time of booking.
  • Payment methods include cash, EFTPOS, Mastercard and Visa.
  • In person or phone bookings for the Jetty Train or Underwater Observatory made with a credit or debit card incur a 0.5% surcharge.
  • Retail purchases made with a credit card incur up to 1.3% surcharge.
  • A Public Holiday 10% surcharge applies to Underwater Observatory and Train Tickets. We have kept the surcharge to a minimum but this was a financial decision Busselton Jetty Incorporated had to make as a result of COVID to assist us to keep our doors  open to the public during the holidays.
  • A 10% Australian Seniors Card discount is available for Underwater Observatory Tours only.
  • If your group requires special needs (wheelchair access on train, lift etc.) please inform staff at time of booking.

Tour and Train Information

  • Bookings are essential.
  • The Jetty Train departs the Interpretive Centre on the hour.
  • Tours of the Underwater Observatory, including a return Jetty Train ride, depart the Interpretive Centre on the hour.
  • Admission to the Underwater Observatory is only possible by participating in a tour.
  • The Underwater Observatory can cater for a maximum of 44 people per tour (subject to change, to adhere to Covid regulations).
  • The Jetty Train has a limit of 90 passengers per trip.
  • The Jetty Train is able to accommodate wheelchairs and walkers.
  • A lift within the Underwater Observatory allows disabled access.
  • To enhance our visitor’s experience, translation sheets are available from the Interpretive Centre or Underwater Observatory: Chinese, Japanese, Indonesian, French, German, Dutch, Italian, Korean and Polish.
  • The Underwater Observatory and Jetty Train tour ticket includes all day access to the Jetty.
  • There are six flights of ten stairs within the Underwater Observatory .
  • Children under the age of 15 must be with an adult during all tours and train journeys;
  • Unfortunately the Underwater Observatory and Jetty Train are unable to cater for prams.
  • During your tour prams may be secured to the Jetty structure for a $10 deposit. Please see the Interpretive Centre staff for further information.
  • In order for us to better assist you during your visit, please inform us of any special needs or requirements prior to arrival, bookings@busseltonjetty.com.au or phone (08) 9754 0900.
  • If a participant in your group requires a wheelchair or walking frame during their Train journey or Underwater Observatory tour  please reach out to Busselton Jetty staff to discuss the best booking options for you – bookings@busseltonjetty.com.au or phone (08) 9754 0900.

Gift Voucher Terms & Conditions

  • Gift Vouchers have a 12-month expiry date if purchased prior to October 30, 2019;
  • Gift Vouchers have a 36 month expiry date if purchased from November 1; 2019;
  • Gift Vouchers will not be replaced if lost or stolen;
  • Must be presented to redeem;
  • Are non-refundable and not redeemable for cash;
  • Gift Cards are redeemable for both retail and tour purchases; 
  • Gift Vouchers (paper) are redeemable for tour and train tickets only. 

Cancellations

  • Busselton Jetty Inc (BJI) reserves the right to cancel any tour with or without notice as deemed necessary due to adverse weather, wind or ocean conditions.
  • BJI reserves the right to cancel any tour with or without notice as deemed necessary for the well-being and safety of its patrons & staff.
  • If BJI cancels a train/tour, patrons will be offered:
      • change of time/date, or;
      • credit voucher (valid for 3 years)*
  • * Refunds will be given where people are unable to change or revisit within 3 years.
  • Cancellations, made by the ticket purchaser, 24 hours or more prior to the scheduled train/tour departure time will be offered:
      • change of time/date, or;
      • credit voucher (valid for 3 years)
      • refund
  • Cancellations, made by the ticket purchaser,  between 3 and 24 hours prior to the scheduled train/tour departure time, will be offered:
      • change of time/date, or;
      • credit voucher (valid for 3 years)
  • Should you be unable to attend your train/tour due to Government Mandated Covid-19 Restrictions, you MUST contact our office prior to the booked train/tour departure time to inform us. In this situation, we will offer:
      • change of time/date,
      • refund or;
      • credit voucher (valid for 3 years)
  • BJI will not refund, reschedule or offer credit if you are a no show, cancel with less than 3 hours notice prior to the train/tour departure time or miss your purchased train/tour time.
  • If BJI deems the weather and/or ocean conditions to be safe/appropriate, we will not refund, reschedule or offer credit should the conditions not be to your liking.
  • Exceptions to the above policy are at the discretion of Busselton Jetty Inc.

Privacy Policy

To see our Privacy Policy click here

FUNDRAISING POLICY

BJI expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions. BJI will give a donor a refund within 60 days of a donation if:

1. there was an error made by BJI or one of our agents.

2. the donation was made by a person of unsound mind; or

3. the donor entered the wrong amount.

To see our detailed Fundraising Policy click here